Frequently Asked Questions (FAQ)

How can we help you?

At Crafter Guru & Funny Lovely Gifts your satisfaction is our top priority. We are dedicated to providing you with high-quality, personalized products tailored to your needs. Whether you have questions about sizing, customization options, or our return policy, we are here to assist you every step of the way. Feel free to reach out with any inquiries, and our friendly team will respond promptly to ensure you have a smooth shopping experience. We value your trust and strive to exceed your expectations with every order. Thank you for choosing us for your personalized gift needs!

Shopping Information

What types of products do you offer?

We offer a variety of personalized products, including gifts, everyday items, t-shirts, and business essentials. You can customize them according to your preferences.

How can I personalize my order?

You can personalize your products by adding your name, choosing colors, or selecting other details that suit your needs. For more information on customization options, please check the specific product description.

Do you provide a gift wrapping?

Yes, of course, we can wrap your package beautifully and add a small card with your greetings, just write it in “Special instructions for seller” field.

What is the production time for personalized products?

The production time varies between 1 to 3 business days for general products and 3 to 5 business days for personalized cards, before shipping.

Do you have a loyalty program or discounts for frequent customers?

Yes, we offer a loyalty program for our frequent customers. By making purchases, you can earn points that can be redeemed for discounts on future orders. For more details on how our loyalty program works, visit the relevant section on our site.

What should I do if I’m not satisfied with my personalized order?

If there is a manufacturing error, please contact us within 3 days of delivery, and we will work with you to find a solution. Be sure to have photos that show the issue.

Can I place large quantity orders?

Yes, we accept wholesale orders. For inquiries regarding bulk orders, please contact us directly

Do you have examples of personalized products?

Yes, you can see examples of our personalized products in our online store. We also post images of finished products on our social media for inspiration.

How do I care for personalized products?

Each product has specific care instructions. Check the tags or product descriptions to ensure you keep them in good condition.

Are products available for special occasions?

Yes, we offer a variety of products for special occasions such as birthdays, weddings, and holidays. Check our events section to see all available options.

Order & Returns

How long do you take to prepare the order?

Our processing time is 1-3 business days for general products and 3-5 business days for personalized cards before shipment.

How long should I wait for the parcel to arrive?

Once shipped, your order will typically arrive within 3-8 business days, depending on the shipping method you choose.

Are there any fees or duties?

For international orders, additional customs fees, taxes, or import duties may apply upon delivery. These charges are the recipient's responsibility.

Do you guarantee that I’ll receive my order?

While we strive for timely deliveries, we cannot guarantee delivery dates due to factors beyond our control, such as shipping carrier delays.

Do you have any returns or exchanges?

Yes, we offer exchanges for items with manufacturing errors. Please contact us within 3 days of delivery to initiate the exchange process.

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